AI Fundamentals

Build your understanding of artificial intelligence and learn how to use generative AI tools responsibly and effectively in your work.

Build practical confidence with AI in L&D

AI is reshaping how L&D practitioners design learning, create content and support performance. Using it effectively requires more than familiarity with the tools, you need the skills to identify where AI can add value, guide it effectively and apply professional judgement.

This practical course will help you use AI confidently in everyday L&D work. You will explore effective prompting, practical applications, critical evaluation and responsible use, helping you improve the quality and efficiency of your work while strengthening your professional credibility.

Outcomes

  • Explain how AI and generative AI work, where they can add value in L&D and where their limitations require human judgement.
  • Identify practical opportunities to use AI tools, chatbots and agents across everyday L&D tasks, learner support and organisational workflows.
  • Select appropriate AI tools and create, test and refine prompts to produce relevant, high-quality outputs.
  • Use AI to strengthen professional communication, generate ideas and develop learning content more efficiently.
  • Critically review and improve AI-generated content by checking its accuracy, reliability, bias, fairness and suitability for learners.
  • Make responsible decisions about AI use by applying privacy, security, ethical and organisational requirements.

Before you start